Shipping Policy

Effective Date: September 24, 2026

This Shipping Policy applies to orders placed through BuyDIYGifts, operated by YUZAWA TRADE LIMITED.

1. Order Processing Time

Orders generally require 1–3 business days to process before shipment.

Order processing may include payment verification, order review, product preparation, personalization or customization where applicable, packaging, and preparation for shipment.

Processing time is separate from shipping transit time.

During holidays, promotional periods, periods of high order volume, or circumstances outside our reasonable control, processing may take longer.

2. Shipping Transit Time

After an order has been processed and shipped, estimated shipping transit time is approximately:

14–20 business days

The estimated transit time excludes weekends and other non-business days.

The estimated shipping time does not include the initial order processing period.

Therefore, the overall estimated time from order placement to delivery may generally consist of:

1–3 business days processing + 14–20 business days shipping transit.

Delivery estimates are not guaranteed delivery dates.

Actual delivery times may vary depending on destination, carrier operations, customs clearance, weather, holidays, address information, and other circumstances outside our reasonable control.

3. Shipping Rates

Our current shipping rates are:

Cash on Delivery (COD) is not available.

The shipping options and applicable charges available for a particular order will be displayed during checkout.

4. Free Shipping

Orders with a merchandise value of US$59.99 or more qualify for free standard shipping, subject to destination eligibility and any applicable exclusions displayed at checkout.

Free shipping applies to the standard shipping option.

If you select Express Shipping, the applicable US$15.99 Express Shipping fee will apply.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check:

• Recipient name;

• Street address;

• Apartment or unit number;

• City;

• State or province;

• Postal code; and

• Telephone number where required.

If you discover that your shipping address is incorrect, please contact customer service as soon as possible.

Once an order has entered processing or has been shipped, we may not be able to change the shipping address.

6. Tracking Information

Where tracking is available, tracking information may be provided after the order has been shipped.

Tracking information may take some time to become active after the carrier receives and scans the package.

7. Delayed Deliveries

Shipping times are estimates rather than guarantees.

A shipment may take longer due to:

• Carrier delays;

• Customs processing;

• Severe weather;

• Holidays;

• Incorrect or incomplete address information;

• Remote-area delivery;

• High shipping volumes;

• Transportation disruptions; or

• Other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact customer service with your order number.

8. Lost or Missing Packages

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery location where applicable.

You may also contact the carrier using the tracking information.

If the package remains missing, please contact us so that we can review the available shipping information and determine the appropriate next steps.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product where possible and contact customer service as soon as reasonably possible.

Do not return the product before contacting us and receiving return instructions.

10. Customs and Import Charges

For international shipments where applicable, customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country or local authorities.

Unless otherwise expressly stated at checkout, such charges are generally the customer's responsibility.

Customs processing may also affect delivery times.

11. Order Cancellation and Shipping

Customers may request cancellation within 24 hours after placing an order, provided that the order has not entered processing and has not been shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be available.

Please contact customer service as soon as possible if you wish to request cancellation.

12. Contact Us

For shipping questions or order assistance:

BuyDIYGifts Customer Service
Email: contact@buydiygifts.com
Website: https://buydiygifts.com