Refund & Return Policy

Effective Date: September 24, 2026

This Refund & Return Policy applies to purchases made through BuyDIYGifts, an online store operated by YUZAWA TRADE LIMITED.

Please read this policy carefully before placing an order. It explains our order cancellation, return, refund, and exchange procedures.

1. Order Cancellation

You may request to cancel your order within 24 hours after placing the order, provided that:

• The order has not yet been shipped;

• The order has not yet entered our order processing stage; and

• The order has not already progressed to a stage where cancellation is no longer possible.

Our standard order processing time is approximately 1–3 business days.

Once an order has entered the processing stage or has been shipped, we may no longer be able to cancel the order.

If you would like to cancel an order, please contact our customer service team as soon as possible:

Email:contact@buydiygifts.com

Please include your order number and the email address used when placing the order.

Submitting a cancellation request does not guarantee that the order can be canceled. We will review the order status and confirm whether cancellation is possible.

If the cancellation is approved, the applicable refund will generally be issued to the original payment method.

2. Order Processing Time

Our standard order processing time is approximately 1–3 business days.

Order processing refers to the period during which we receive, verify, prepare, customize where applicable, and process your order before it is handed over to the shipping carrier.

Processing time is separate from shipping transit time.

During periods of high order volume, holidays, promotions, or other circumstances, processing may take longer than the standard processing period.

Once an order has entered the processing stage, cancellation may no longer be available.

3. Shipping and Delivery Time

After an order has been processed and shipped, the estimated shipping transit time is approximately 14–20 business days, excluding weekends and other non-business days.

Therefore, the total time from placing an order to delivery may generally consist of:

Order processing: 1–3 business days

plus

Shipping transit: approximately 14–20 business days

Delivery times are estimates and are not guaranteed delivery dates. Actual delivery may be affected by the destination, carrier operations, customs clearance, weather, holidays, address issues, or other circumstances outside our reasonable control.

For available shipping methods and applicable shipping charges, please refer to our Shipping Policy and the shipping options displayed at checkout.

4. Return Period

You may request a return within 30 days after receiving your order, unless a different return period is required by applicable law or expressly stated on the applicable product page.

The 30-day return period begins when the order is delivered to you or otherwise made available to you by the applicable carrier.

The return request must be submitted to our customer service team within the applicable 30-day period.

5. How to Request a Return

Before sending any product back, you must contact our customer service team.

Email: [BUSINESS EMAIL]

Please provide:

• Order number;

• Name used for the order;

• Email address used for the order;

• Product name or description;

• Reason for the return; and

• Photos or other supporting information, where applicable.

Our customer service team will review your request.

If the return is eligible, we will provide the appropriate return address and return instructions.

Important: Contact Us Before Sending Your Return

Please do not send any product back before contacting our customer service team and receiving return instructions.

The appropriate return address may vary depending on the order, product, fulfillment location, or circumstances of the return.

The address shown on your original package, shipping label, invoice, order confirmation, or other materials may not be the correct return address.

If you send a product back without contacting us first, without receiving return instructions, or to an unauthorized or incorrect address, we may be unable to locate, process, or refund the returned product.

We are not responsible for products sent to an unauthorized or incorrect return address.

6. Return Authorization Process

Contacting customer service does not automatically mean that your return has been approved.

Our customer service team may review:

1. Whether the return request was submitted within the applicable return period;

2. Whether the product is eligible for return;

3. The reason for the return;

4. The condition of the product;

5. Whether additional information or photographs are required; and

6. The applicable return instructions.

Customers should wait for our confirmation and return instructions before shipping the product.

7. Return Conditions

Unless otherwise required by applicable law, returned products should generally:

• Be unused;

• Be in their original condition;

• Include original packaging and accessories where applicable;

• Not show signs of use, washing, alteration, or customer-caused damage; and

• Be returned according to the instructions provided by our customer service team.

Products that do not satisfy the applicable return conditions may be rejected or may not qualify for a full refund, to the extent permitted by applicable law.

8. Personalized and Customized Products

Some BuyDIYGifts products may be personalized or customized according to information, images, text, names, designs, or other specifications provided by the customer.

Because these products may be made specifically according to a customer's requirements, personalized or customized products may not be eligible for return due to a change of mind once production has begun or the product has been completed.

However, this does not affect any rights you may have under applicable law, including rights relating to defective, damaged, incorrectly produced, or materially non-conforming products.

9. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible after delivery.

Please provide:

• Order number;

• Description of the problem;

• Clear photographs or videos where applicable; and

• Any other information reasonably requested by our customer service team.

Please do not send the product back before contacting us.

After reviewing the issue, we may provide return instructions and, depending on the circumstances and applicable law, offer a replacement, refund, or another appropriate remedy.

10. Return Shipping Costs

For returns requested because of a change of mind or other reasons not caused by a product defect or our fulfillment error, the customer may be responsible for the return shipping costs, unless otherwise required by applicable law.

For defective, damaged, incorrect, or incorrectly fulfilled orders, we will review the circumstances and provide appropriate instructions regarding return shipping.

Please do not send a return or pay for return shipping expecting reimbursement unless our customer service team has provided or confirmed the applicable instructions.

11. Return Shipping and Tracking

When you are instructed to return a product, we recommend using a shipping service that provides tracking.

Please retain:

• Shipping receipt;

• Tracking number;

• Proof of shipment; and

• Any other relevant shipping documentation.

We may request proof of shipment when reviewing a return or refund.

12. Return Inspection

Once the returned product arrives at the designated return location, it may be inspected to determine whether it meets the applicable return conditions.

The return is not considered finally approved merely because the tracking information shows that the package has been delivered.

Additional processing time may be required after the returned package is received.

13. Refunds

If the return is approved after inspection, the applicable refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider, bank, or card issuer.

Original shipping charges may not be refundable for returns that are not caused by a product defect, damage, incorrect product, or our fulfillment error, subject to applicable law.

14. Return Rejection

To the extent permitted by applicable law, a return may be rejected where:

• The return request was submitted after the applicable return period;

• The product is not eligible for return;

• The product has been used or materially altered;

• The product has been damaged by the customer;

• Required return conditions have not been satisfied;

• The product was returned without following our return instructions and cannot be properly identified or located; or

• The product was sent to an unauthorized or incorrect return address.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

15. Exchanges

If you would like to exchange a product, please contact customer service before sending the product back.

Depending on product availability, the product type, and the circumstances of the request, we may offer an exchange or another appropriate solution.

16. Registered Address and Return Address

Our registered business address may be different from our return or fulfillment address.

Do not send a return to our registered business address unless our customer service team specifically instructs you to do so.

Please always obtain the applicable return address directly from our customer service team before shipping a return.

17. Contact Us

For cancellation, return, or refund requests:

BuyDIYGifts Customer Service
Email: contact@buydiygifts.com
Website: https://buydiygifts.com

Please include your order number whenever contacting us about an existing order.